1. Internal Capacity Building:
From the beginning, ECR Associates works to diminish our role and the need for our services over time. Our focus is on building reliable internal skills, not external dependence. Participation means respecting and using internal capabilities. Our job is to enable that to occur.

2. High Quality/On Time/Within Budget:
ECR Associates guarantees high quality performance. Through systematic and carefully planned approaches, quality is built into the process. We provide on-time delivery of professional services and products within the agreed upon budget.

3. Practical Skills/Adult Learning:
ECR Associates fosters practical skills. All training and development done by us incorporates the principles of adult learning by respecting trainee experience and their desire for useable results.

4. Professional Commitment:
ECR Associates keeps abreast of the latest developments in the profession by being actively involved in professional associations in the field. Our ideas and practices are widely recognized as being on the cutting edge of practice and we scan the globe to stay on top of emerging issues and practices. Our only business is union-management cooperation. We aim to give our clients the best service we can and to practice what we preach.

5. Committed Neutrals:
ECR Associates only work in unionized workplaces. We are committed equally to the mutual success of both parties and to having effective union leadership and effective management leadership. We believe that when both parties move forward together based on their mutual interests they have the best opportunity to simultaneously secure the business and secure employment.